Great North Air Ambulance Service Weekly Lottery

Terms and Conditions

INTRODUCTION
These Terms and Conditions apply to Great North Air Ambulance Service Weekly Lottery and by
entering players agree to be bound by these rules. The Great North Air Ambulance Service may
amend these Terms and Conditions at any time, at their discretion and will post the amended
Terms and Conditions on the charity’s website www.gnaas.co.uk not less than 28 days before
the amendments take effect. A printed version of the Terms and Conditions are available on
request.

DEFINITIONS
The GNAAS means, The Great North Air Ambulance Service
Play Number means, A randomly system generated unique lottery number
Player means, An individual playing the weekly lottery
Account means, A player’s record
Cash Equivalents means, Cash, Cheque, debit/credit card
Donorflex means, The charity’s CRM system
CHANGE IN DRAW DATE AND TICKET PRICE
• From Friday 24th June 2022 the weekly lottery will be drawn on a Friday (previously
Wednesday)
• From Friday 24th June 2022 the price of a ticket will be £1 (previously 50p)

GENERAL
a) The GNAAS Weekly Lottery is administered in-house at Progress House, Urlay Nook
Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB
b) Telephone: 01325 487 263, email: lottery@gnaas.co.uk
c) The GNAAS Weekly Lottery is licenced by the Gambling Commission, reference 005215
d) Responsible Persons for the Weekly Lottery are Mr Andrew John Dunn and Mrs
Ashleigh Kate Chapman
e) The GNAAS Weekly Lottery is a subscription based, low frequency, society lottery

PLAYERS
a) Must be 18 years of age and over
Great North Air Ambulance Service, Progress House, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB
Registered charity no:1092204, Licensed and regulated by the Gambling Commission ref: 005215
GNAAS WL V 05/22
b) All new players to the GNAAS Weekly Lottery will be subject to an age-verification
check. This service is provided by a third party, LexisNexis. The GNAAS reserves the
right to request further supporting documentation to verify a player’s age
c) If it is found tickets have been purchased by a person under 18, or, for a person under
18, these will be forfeited
i. Any monies paid will be refunded
ii. Any prize won will not be paid
d) Administrators of The GNAAS Weekly Lottery are not allowed to enter
e) An application to play The GNAAS Weekly Lottery may be declined at the discretion of
the Charity’s lottery administrators

PAYMENT TO THE GNAAS WEEKLY LOTTERY
a) Each play number costs £1.00p per week
b) Payment can be made via cheque, cash, debit /credit card and direct debit
i. Minimum amount by Direct Debit or standing order is £4.34 per month per play this
amounts to £52.08 annually
ii. Minimum amount by cheque is £20 to cover 20 weeks of draws
iii. Annual cost is £52 for one play
iv. Payments must be received in advance for entry into the draw, no credit is given
c) All players acknowledge their payment to enter The GNAAS Weekly Lottery does not
guarantee they will win a prize
d) New players, once payment has been received a certificate of entry will be included in your
welcome pack confirming your play number or numbers. These certificates have no face
value
e) Existing players, once payment has been received, will have their play number or numbers
credited. If opting to pay by cheque or with debit card you will be sent a renewal letter 4
weeks before your credit is due to expire

DRAWS
a) The draws are normally completed every Friday (an exception may occur during Christmas
or Easter period)
b) The draw is automated
i. The system used is Donorflex by Care Data Systems
ii. The system has been verified by the Centre for Advanced Software Technology (CAST)
Limited, for fairness and compliance with the applicable sections of the Gambling
Commission’s Technical Standards
iii. The results of each draw are recorded by the system within the draw process

PRIZES
a) Each play number can only win once in a weekly draw, however, if you hold more than
one play number each one has an equal chance to win a prize
b) Only plays paid for are entered into the draw this means the prizes are guaranteed, there
are no rollovers
Great North Air Ambulance Service, Progress House, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB
Registered charity no:1092204, Licensed and regulated by the Gambling Commission ref: 005215
GNAAS WL V 05/22
c) Prizes are as advertised on the charity’s website. There are no alternatives to any prize
won and no interest is payable
d) The Charity reserves the right to change the number of prizes on offer and the amounts
of each prize, notification of any change will be posted not less than 28 days before the
change takes place
e) The Charity reserves the right to withhold payment of any prize if there is doubt as to the
validity, or age, of a subscriber until such time as an investigation has been completed
f) Prizes will only be sent to the address on the player’s account, which must be in England,
Scotland, Wales or the Isle of Man.
g) Any un-cashed or unclaimed prizes will be deemed as a donation to GNAAS after a period
of not less than 6 months

WINNERS
a) All winners are automatically notified by post
b) Winning numbers are published on the Charity’s website
c) Prize winning cheques will only be made out to the person named as the holder of the
play number
d) If a valid number wins a prize and the charity is subsequently informed the player is
deceased, any prizes won after the player’s death but before we are notified by the
personal representatives, will only be reissued to the deceased’s personal representatives.
Supporting documentation will be required

LAPSED PLAY NUMBER
a) If a play number is not renewed, and the remaining amount of credit is less than £1, the
play number will not be entered into any draws until a payment has been received by the
Charity
b) If after further communication of a lapsed play number, there is no response from the
holder of the play number, that play number will be cancelled
c) After cancellation of the play number, any remaining balance with a value of less than £1,
will be deemed as a donation to the charity, not before a period of 90 days since the last
payment. You may still claim any remaining credit to be refunded to you during this time

CANCELLATION OF PLAY NUMBERS AND REFUNDS
a) Players of The GNAAS Weekly Lottery can cancel at any time. Please inform the Charity
by either:
i. Telephone, please call 01325 487 263
ii. Email lottery@gnaas.co.uk
iii. In writing to: The Great North Air Ambulance Lottery, Progress House, Urlay Nook
Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB
b) For players who pay by either standing order or payroll, it is your responsibility to cancel
this with your bank
Great North Air Ambulance Service, Progress House, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB
Registered charity no:1092204, Licensed and regulated by the Gambling Commission ref: 005215
GNAAS WL V 05/22
c) If you pay by Direct Debit, you have the right to cancel when you wish, at your bank. Please
could you inform the Charity you have cancelled; this will stop further communication on
your play number from being posted to you
d) Refunds will be given to the value of the credit remaining on the player’s account at the
time of the request to cancel
e) Refunds will only be paid by cheque or Direct Debit, please allow up to 14 days to process
the request, for those paying by card we can refund by BACS
f) If we are notified of a player’s death, any refund requested from unused credit, will only
be payable to the deceased’s personal representatives from the date of receipt of notice
of such subscriber’s death. Supporting documentation will be required.
i. If any next of kin would like to continue the subscription, any remaining credit and the
play number will be transferred to their name on receipt of instructions of the personal
representatives of the deceased. This must be requested in writing by the personal
representatives, and they will be given further information regarding payment methods
to allow the next of kin to renew the subscription. Proof of identity /age / supporting
documentation, will be required
ii. If there has been no communication from a deceased persons’ next of kin, not less than
6 months from the date of the notification the player is deceased, any remaining credit
on the deceased players’ account, will be deemed as a donation to the charity

PLAYERS RESPONSIBILITIES
a) It is your responsibility to ensure the contact details the Charity has confirmed with you
are correct and to inform of any errors by contacting the lottery office
b) It is your responsibility to inform the lottery office of any change in contact details. All
winning cheques and communications will only be sent to the player at the registered
address on the players’ account
c) If you pay by standing order and you wish to cancel your payment, it is your responsibility
to cancel the standing order with your bank. The charity does not have the authority to
amend or cancel a standing order

LIABILITY
a) The Charity shall not be liable to a player for loss or damage from:
i. Any delays or failures by the postal service resulting in late payments or applications to
join The GNAAS Weekly Lottery
ii. Any delays or failures in the Banking system used by either the Charity or the player
iii. Any failures in software
iv. Any player failing to advise of a change to their contact details
v. A refusal to accept an application to join The GNAAS Weekly Lottery
vi. Any event beyond the reasonable control of the Charity

SUSPENSION OR CANCELLATION OF THE GNAAS WEEKLY LOTTERY
a) The Charity reserves the right to decide on a suitable course of action in the event of a
weekly draw/draws being cancelled or suspended in any event beyond the reasonable
Great North Air Ambulance Service, Progress House, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB
Registered charity no:1092204, Licensed and regulated by the Gambling Commission ref: 005215
GNAAS WL V 05/22
control of the charity for the failure, damage, or destruction to the GNAAS computer
system
b) This may mean that all subscriptions paid may be taken as a donation. (This would not
affect your right to a refund. Please see Cancellation of Play Numbers and Refunds)

SEGREGATION OF FUNDS
We are required by our licence to inform what happens to lottery subscriptions which we hold
on account for you to fund your entry into future draws, and the extent to which funds are
protected in the event of insolvency. We hold funds relating to future lottery draws separate from
other charity funds in designated bank accounts. In the event that the charity became insolvent,
these funds are not protected and there would therefore be no guarantee that funds held will be
repaid. This meets the Gambling Commission’s requirements for the segregation of customer
funds at the basic level of segregation.
(Please see www.gamblingcommission.gov.uk/ consumers/protection_of_customer_funds.aspx,
for an explanation to the rating system)

COMPLAINTS PROCEDURE
a) Any complaints received by the GNAAS Lottery will be handled under the Charity’s
Complaints Procedure. A copy of which is available upon request from the lottery office,
or can be viewed on our website www.gnaas.co.uk
b) If you wish to make a complaint regarding the weekly lottery, then please contact:
i. By telephone: 01325 487 263
ii. In writing to: Complaints and Appreciations, Quality Department, Great North Air
Ambulance Service, Progress House, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees,
TS16 0QB
iii. By email: quality.assurance@gnaas..co.uk
iv. Website – the ‘contact us’ page in the lottery area of the website
c) If the issue cannot be resolved internally by the charity, the issue will be referred to IBAS
(Independent Betting and Adjudication Service)

CODE OF CONDUCT
a) The GNAAS abides by the rules and regulations set by the following organisations:
i. Licence Conditions and Codes of Practice set by the Gambling Commission
www.gamblingcommission.gov.uk
ii. Fundraising Regulator https://www.fundraisingregulator.org.uk/code
iii. Charity Commission https://www.gov.uk/government/organisations/charitycommission
Great North Air Ambulance Service, Progress House, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB
Registered charity no:1092204, Licensed and regulated by the Gambling Commission ref: 005215
GNAAS WL V 05/22

SOCIAL RESPONSIBILITY
a) Entering The GNAAS Weekly Lottery, should be seen as a way to support the charity
and not just to win money
b) You must be 18+ to enter The GNAAS Weekly Lottery
c) The Charity would like you to subscribe to an amount that you can afford, however, The
GNAAS has set a limit on the play numbers that can be held by an individual.
i. Monthly Payments, the minimum payment is £4.34 for one play the maximum number
of plays permitted per player is 15 at a cost of £65.10 per month
ii. Annually, one play is £52, the maximum number of plays that can be held is 10 at a cost
of £520 per year
d) The GNAAS is committed to operating its Weekly Lottery in a socially responsible manner,
committed to protecting vulnerable groups. These include:
i. Underage players, to enter The GNAAS Weekly Lottery you must be 18+
ii. Vulnerable persons, those who lack the ability to make a decision
iii. Excessive or problem gamblers

PROBLEM GAMBLING
a) The GNAAS is a member of the Lotteries Council which on behalf of its members makes
a financial contribution towards the Responsible Gambling Trust (RGT)
i. The RGT funds services and commissions research to broaden the understanding of
gambling-related harm
b) GNAAS employees are not trained to give professional advice, support, or counselling
c) If you have a problem with, or, you have concerns with, or, you would like to talk to
someone confidentially about problem gambling please visit www.begambleaware.org or
contact the Gambling National Helpline on 0808 8020 133
d) Further support can also be found at:
• www.gamblingcommission.gov.uk
• www.responsiblegamblingtrust.org.uk

SELF-EXCLUSION
a) If you have a gambling exclusion form in place, please inform the Lottery office
b) If you want to self-exclude
i. Please telephone 01325 487 263 or
ii. Write to The Great North Air Ambulance Lottery, Progress House, Urlay Nook Road,
Eaglescliffe, Stockton-on-Tees, TS16 0QB or,
iii. Download a form or self-exclude directly through the charity’s website www.gnaas.co.uk
c) A player who submits an exclusion form
Great North Air Ambulance Service, Progress House, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB
Registered charity no:1092204, Licensed and regulated by the Gambling Commission ref: 005215
GNAAS WL V 05/22
i. Will not be able to participate in any GNAAS Lottery for a period of not less, than 6
months
ii. All play numbers held will be cancelled and any remaining credit will be refunded
iii. The self-exclusion will be recorded in the charity’s CRM system
iv. Your consent and preferences will be updated to prevent lottery mailings being sent to
you

DATA PROTECTION
The charity does not pass on or sell any details it has on supporters to any third party. Data that
is collected from you is used to process your entry to the charity’s lotteries, and, to inform on
charity news and events in line with your communication preferences.
LexisNexis employees do not have access to any data submitted by players during the ageverification process.
Privacy Notice: (Please read)
Our up-to-date Privacy Policy is published on our website at
https://www.gnaas.co.uk/privacy-policy/
you can update your contact preferences by calling 01325-487263, or, emailing
info@gnaas.co.uk and completing the contact preferences form on our website.
You can inform the charity about your communication preferences by any of the following:
• Completing the relevant section on your renewal letter and post back to GNAAS
• Telephone 01325 487 263 and speak with a member of the lottery support team
• Email lottery@greatnorthairambulance.co.uk
• Write to, The Great North Air Ambulance Lottery, Progress House, Urlay Nook Road,
Eaglescliffe, Stockton-on-Tees, TS16 0QB

Please be assured that we will not share or sell your data.