As both a charity and a provider of healthcare, we are tightly regulated to ensure both our patients and donors get the service they deserve and expect.
The Care Quality Commission
From the healthcare perspective, we are answerable to the Care Quality Commission (CQC), which issues guidelines and carries out inspections to make sure we are performing to the highest standards.
We were most recently inspected by the CQC in 2018, during which we were found to have many areas of outstanding practice. You can read the inspection report on the CQC website.CQC Report
The Fundraising Regulator
From the charity perspective, we are registered with the Fundraising Regulator, which was established to protect the public from unscrupulous fundraising practice. Of course, we have always set ourselves high standards in our fundraising operation, but nevertheless, it should come as reassurance to members of the public that we are committed to adhering to the Fundraising Regulator’s Code of Practice, available here.
Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful, as outlined in the Fundraising Promise, available here.