As both a charity and a provider of healthcare, we are tightly regulated to ensure both our patients and donors get the service they deserve and expect.

The Care Quality Commission

From the healthcare perspective, we are answerable to the Care Quality Commission (CQC), which issues guidelines and carries out inspections to ensure we perform to the highest standards.


We were most recently inspected by the CQC in October 2022, during which we were found to have many areas of outstanding practice. You can read the inspection report on the CQC website.

CQC Report

The Fundraising Regulator

From the charity perspective, we are registered with the Fundraising Regulator, which was established to protect the public from unscrupulous fundraising practice. Of course, we have always set ourselves high standards in our fundraising operation, but nevertheless, it should come as reassurance to members of the public that we are committed to adhering to the Fundraising Regulator’s Code of Practice, available here.

Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful, as outlined in the Fundraising Promise, available here.

Home Office

We must comply with Home Office licensing requirements for the lawful possession of controlled drugs. This ensures standards are set and adhered to with specific regard to:

  • The storage of controlled drugs
  • The movement of controlled drugs
  • The standard operating procedures relating to the use of controlled drugs

Licences must be reapplied for every year.

The Charity Commission

We are registered with the Charity Commission and are therefore subject to its regulations. The Charity Commission has five strategic objectives:

  1. holding charities to account
  2. dealing with wrongdoing and harm
  3. informing public choice
  4. giving charities the understanding and tools they need to succeed
  5. keeping charity relevant for today’s world
Read more

Civil Aviation Authority

The Civil Aviation Authority regulates all aspects of aviation in the UK. Our pilots, aircraft and associated facilities are subject to regular inspection to make sure documentation is in place to show that equipment is fit for purpose and that training and proficiency is up to date. This is to ensure staff, patient and public safety. Without compliance, we would not be able to fly.

Gambling Commission

The charity has a popular weekly lottery which must comply with the rules set down by the Gambling Commission. We are licensed with the Commission – licence reference 005125.

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