Our Collections
Turn your new or pre-loved items into pre-hospital care, book a collection today!
We want to make it as easy as possible for you to donate your unwanted clothing.
About Our Collections
We offer arranged collections from Monday to Friday.
The areas our collection teams visit include County Durham, Tyne & Wear, Tees Valley, Northumberland and Cumbria.
To arrange a collection at a time that suits you, call our team on 01325 308139, or fill out the enquiry form online.
In Collaboration with Clothes Aid
Our collections are carried out by Clothes Aid, the UK’s largest fully licensed, commercial clothes collection company. Since 1996, they have contributed over £14 million to UK charities all possible through public donations of new/pre-loved clothing and bric-a-brac.
We are proud to work alongside Clothes Aid, putting your donations to good use, helping us to save lives across the North East, North Yorkshire, Cumbria, and the Isle of Man.
FAQs
What items can I donate?
When you book a collection with us, you can donate a wide variety of items! In terms of clothes, you can donate High Street and designer women’s, men’s, babies and children’s clothing, outerwear, underwear, pairs of shoes (tied together), accessories including hats, belts and bags. Besides clothing, our collection team also collect the following items of household goods and bric-a-brac:
– Sports equipment
– Jewellery
– Ornaments and trinkets
– Children’s toys and games
– Paired curtains
– Duvet covers and pillow cases
– Mobile phones and tablets
– Books
– CDs and DVDs
– Pots and pans
– Digital cameras
– Towels
– Stationery and notepads
– Paintings and antiques
– Hand tools
– Cutlery and crockery
– Board games
– Kitchenware
– Bath mats
– Pet accessories
– Household linen
– Big toys,
– Gardening tools,
– Big vases,
– Vacuum cleaners,
– Prams,
– Baby walkers,
– Kids bikes
– Car seats
– Large electricals like TVs or monitors, microwave ovens, vacuum cleaners (any electronic items must be in working condition)
What can’t I donate?
Our collection team only handle quality textiles, accessories and household bric-a-brac. Unfortunately, they don’t deal in textile rag resale so are unable to collect damaged, ripped or broken items, as well as carpets, furniture and soft toys. They also cannot take school or work uniforms with emblems or logos. Some examples of items we do not collect include:
– Beds (of any size)
– Christmas trees
– Mattresses
– Used duvets or pillows
– Hazardous liquids
– Taxidermy
– VHS tapes
What happens to the items I donate?
Everything we collect is sold on to stock European department stores that are full of premium second-hand clothes and accessories from Britain.