Terms and conditions for the 2019 Great North Air Ambulance Service raffle

1. The Great North Air Ambulance Service (GNAAS) is registered and licensed by the Gambling Commission, www.gamblingcommission.gov.uk and has the following licence numbers to run its lotteries: 005215-N-304828-008 & -005215-A-313778-005

2. The GNAAS 2019 Annual Raffle is promoted by Grahame Pickering MBE and is administered in house at Great North Air Ambulance Service, Progress House, Urlay Nook Road, Eaglescliffe, Stocktonon-Tees, TS16 0QB Telephone 0800 1777 035 email: lottery@greatnorthairambulance.co.uk

3. Entering the GNAAS Annual Raffle does not mean you are entered into any other lottery or raffle, run by GNAAS. 4. To purchase tickets and enter the GNAAS 2019 Annual Raffle you must be aged 18 years and over and resident in the UK. If it is found that tickets have been purchased by a child, for a child or for any person under 18, these will be forfeited. All new supporters to the raffle who purchase tickets on-line through the GNAAS website, or by post or telephone will be subject to an age-verification check.

5. Each ticket costs £1 • Paper Tickets o Payment for paper tickets must be received by GNAAS by Friday 22 November 2019. Payments received after this date may be taken as a donation and may not be included in the draw. Ticket stubs and payment can be returned in the Freepost envelope provided, or by post to the Great North Air Ambulance Service 2019 Raffle, Progress House, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB. Only tickets for which full payment has been received either in the form of cash or cleared funds at the closing date are eligible to win the prize. • E-Tickets o Minimum purchase is £5 for 5 tickets, maximum purchase is £60 for 60 tickets. Tickets are sold in batches with 5 tickets in each batch. If you require less than 5 tickets, please ring 0800 1777 035 and your purchase will be taken over the telephone. Closing date for e-tickets is Friday 29 November 2019

6. We are required by our licence to inform our raffle supporters about what happens to money paid for raffle tickets which we hold on account for you to fund your entry into the draw, and the extent to which funds are protected in the event of insolvency. We hold funds relating to future lottery draws separate from other charity funds in designated bank accounts. In the event that the charity became insolvent, these funds are not protected and there would therefore be no guarantee that funds held will be repaid. This meets the Gambling Commission’s requirements for the segregation of customer funds at the basic level of segregation. (Please see www.gamblingcommission.gov.uk/for-the-public/Yourrights/Protection-of-customer-funds.aspx for an explanation to the rating system)
GREAT NORTH AIR AMBULANCE SERVICE Progress House, Urlay Nook Road, Eaglescliffe, Stockton-On-Tees, TS16 0QB Registered charity number 1092204

7. An application for raffle tickets may be declined for any reason at the discretion of the charity’s lottery administrators.

8. Employees of, The Great North Air Ambulance Service Charity, The Great North Air Ambulance Trading Company and their immediate family, are not permitted to enter.

9. If a ticket stub does not contain a valid name, address and contact details, it will not be entered into the Draw.

Ticket Sellers • Supporters -The maximum number of books that will be posted to members in the initial mailing is two (24 tickets). Additional books can be purchased by calling 0800 1777 035 or via our website www.greatnorthairambulance.co.uk/support-us/lottery/raffle/ • Corporate Sellers -The number of books sent at any one time will be agreed on footfall and organisation size. All books processed under sale or return. • Individual Sellers – All books processed under sale or return.

Draw – The draw will take place on Friday December 6th. 2019. The draw is totally automated. The system used is Donorflex by Care Data Systems which has been verified by the Centre for Advanced Software Technology (CAST) Limited, for fairness and compliance with the applicable sections of the Gambling Commission’s Technical Standards. The results of the draw are recorded. If for any reason the Raffle draw date needs to be deferred from that stated on the Raffle ticket, all reasonable steps will be taken to ensure participants are made aware of the changes.

Prizes – Prizes are advertised on the Great North Air Ambulance Service website www.greatnorthairambulance.co.uk/support-us/lottery/raffle/ and, your raffle ticket. Prizes are subject to availability and the charity reserves the right in exceptional or unforeseen circumstances to substitute any prize acquired for the raffle with a similar prize of equal value. Prizes are non-transferable and non-negotiable. The person named on the raffle ticket stub will be the only person entitled to the prize and a person can only win one prize. First prize is £10,000 as described on the 2019 raffle tickets

Winners – Winners will be notified in writing by the Great North Air Ambulance Service. A complete list of winners will be published on the Great North Air Ambulance Service website: www.greatnorthairambulance.co.uk/support-us/lottery/raffle/ If the charity is subsequently informed a prize winner is deceased, any prizes won after the subscriber’s death but before we are notified by the personal representatives will only be reissued to the deceased’s personal representatives. (Supporting documentation will be required). If a prize winner is not able to be contacted within a reasonable time (maximum 4 weeks), another ticket number will be drawn.

Cancellation of Entry and Refunds • Entrants to the raffle can cancel at any time providing we receive the request by the last working day, before, the day of the draw. A refund will be issued by cheque and your raffle numbers removed from the draw. Please inform the charity by ringing 0800 1777 035, or email raffle@greatnorthairambulance.co.uk, or in writing to: The Great North Air Ambulance Raffle, Progress House, Urlay Nook Road, Eaglescliffe, TS16 0QB • If we are notified of a supporter’s death, any refund requested from ticket entries, will only be payable to the deceased’s personal representatives from the date of receipt of notice of such supporter’s death. Supporting documentation will be required. Tickets could be transferred to a next of kin but only on receipt of instructions of the personal representatives of the deceased. This must be requested in writing by the personal representatives. (Proof of identity /age / supporting documentation may be required). Liability The charity cannot accept liability for: • Any payments, raffle tickets, stubs, communications or prizes which are lost, stolen or delayed in the post • Entries from which the entrant cannot be identified • Any delay in payments through the banking system. • Any event beyond the reasonable control of the charity.

Players Responsibility • It is your responsibility to ensure the contact details the charity has confirmed with you are correct and to inform of any errors by contacting the lottery support team. • It is your responsibility to inform the lottery support team of any change of name or address. (All prizes and further communications will be sent to the named person at the registered address).

Data Protection – Please click on the following link or copy and paste into your browser to view the charity’s privacy policy www.greatnorthairambulance.co.uk/privacy-policy-2/. If you require the information in writing, please telephone 01325 487263. Please be assured that we will not share or sell your data. All data will be used lawfully in accordance with the Data Protection Act 1998 up to and including 24 May 2018 and the General Data Protection Regulation (CEU 2016/679) on and from 25 May 2018 and any national implementing laws, regulations and secondary or related legislation, as amended or updated from time to time.

Complaints Procedure – Any complaints received by the GNAAS Lottery will be handled under the charity’s complaints procedure. A copy of which is available upon request from the lottery support team or, can be viewed on our website – www.greatnorthairambulance.co.uk/our-work/contact/feedback/

If you wish to make a complaint regarding the raffle, please contact: By telephone-01325-487263

In writing – email – info@greatnorthairambulance.co.uk • Website – www.greatnorthairambulance.co.uk/our-work/contact/feedback/ • Post – Complaints and Appreciations, Great North Air Ambulance Service, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB If the issue cannot be resolved internally by the charity, the issue will be referred to IBAS (Independent Betting and Adjudication Service)

Social Responsibility – It is GNAAS policy to maintain full compliance with the provisions of the Gambling Act 2005, as they apply to our lottery. The Act requires that operators implement measures to protect the vulnerable. • GNAAS is committed to informing potential subscribers on the charity’s lottery in a way that is clear and not misleading allowing them to make an informed decision on whether to subscribe. • Although it is recognised that taking part in lotteries run by the charity is seen more as a means of supporting the charity rather than a way of making money, GNAAS is committed to operating its lotteries in a socially responsible manner including the protecting of vulnerable groups. These include the underage, the elderly, the blind and partially sighted, excessive or problem gamblers. Self-Exclusion If you have a gambling exclusion form in place, please inform the lottery support team. If you would like a self-exclusion form, please telephone 0800 1777 035 or write to The Great North Air Ambulance Lottery, Progress House, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QB Self-exclusion can also be done through the charity’s website. A subscriber who uses an exclusion form will not be able to participate in the charity’s lotteries for a period of not less, than 6 months.

A printed version of the rules is available on request.

GNAAS is a member of the Lotteries Council which on behalf of its members makes a financial contribution towards the Responsible Gambling Trust. If you have a problem with, or you have concerns with, gambling please visit GamCare www.gamcare.org.uk, or contact the Gamcare National Helpline on 0808 8020 133. Further support can also be found at: www.begambleaware.org www.gamblingcommission.gov.uk

The charity reserves the right to amend or modify these terms and conditions and will publish any amendments not less than 28 days in advance of the new amendment being implemented on the charity’s website. The promoter’s decision is final regarding any issue with the GNAAS Annual Raffle

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