We are seeking a motivated and enthusiastic Supporter Processing Assistant to join our team.

Are you a friendly, positive, confident person who loves engaging with people? Do you have an eye for detail and can work to deadlines? Are you passionate about charity and want to work for a cause that makes a real difference to the lives of people in our region? If yes, then this could be the role for you.

Location: Progress House, Urlay Nook, Eaglescliffe TS16 0QB
Salary Range: Pay Band 2 £19,247 – £21,101 per annum (pro rata for fixed term contract)
Hours: Full time, 40 hours per week (part time & job shares considered)
Contract Type: Permanent post

Why work for us? Our employee rewards and benefits include:

  • A generous annual leave entitlement, starting at 23 days holiday (pro rata for fixed term post) in addition to bank holidays, increasing to 27 days with service
  • Flexible working schemes
  • Free onsite parking
  • Private healthcare schemes (upon completion of a 6-month probation period)
  • Access to a 24/7 counselling and advice service
  • A modern working environment
  • Supportive training and development programmes
  • Staff social events
  • Eligibility to apply for a “Blue Light” discount card

The role

As a Supporter Processing Assistant, you will be banking and processing donations from our amazing supporters and engaging with them to say thank you.

You will provide excellent customer service, whether it involves answering a query, taking a donation, or thanking them for helping us make a difference.

We want all our supporters to be on a journey with us and have an amazing experience when they choose to support us, whether it’s as a regular donor, business, making a one-off donation or any of the other ways that people can help. You will be a crucial part of that journey!

You will help ensure that our supporters feel valued and loved and are kept up to date and engaged with Charity news and through our campaigns, mailshots, updates and awareness activities.

You will be working with a great team to ensure all our fundraising income is banked and processed for our supporters and keeping their records on our database up to date.

We are one big family at GNAAS and like all our staff, you’ll be helping out wherever needed.

Job description

About you

With previous experience in a busy office environment, you’ll have excellent communication skills, be friendly and approachable, and enjoy talking to others. You’ll have an eye for detail and able to work to deadlines and follow processes.

You must be comfortable working in an office environment and will know your way around computer systems and a database. Ideally, you will have a Business Administration qualification, however this is not essential, as training will of course be provided.

Strong organisation skills are a must, alongside the ability to prioritise and manage multiple tasks, either working on your own or as part of a group. You should also be willing to ask for help and to help others when needed.

You will be passionate about GNAAS and able to share your enthusiasm and inspire others to have the same passion for our cause.

Person specification


To apply, please complete our online application form telling us why you are a perfect fit for this position and what you can bring to the charity!

Closing date for applications: Monday 27th September

Interview date: Week commencing 4th October

We appreciate you taking the time to apply for this position. Due to the volume of applications we are expecting, we are unable to respond to everyone. If you have not heard from us within two weeks of the closing date, unfortunately your application has not been successful on this occasion. We may close applications early if we receive a large volume of applicants.

Please note that all correspondence regarding this position will be sent to the email address that you have provided.

Due to our Recruitment Policy, unfortunately we are unable to accept CVs. Thank you.

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