We are looking for an individual with experience of working with computers to support our IT department.

As a Business Support Assistant - IT you will be responsible and accountable for providing IT support to end-users and administration of business applications.

Location:  Eaglescliffe, Stockton-on-Tees

Salary: Band 1 £18,138 – £18,738 per annum pro rata, depending upon experience

Hours: 40 pw (to be worked flexibly including occasional early mornings, evenings and weekends)

Contract Type: Fixed Term – the position will initially be offered on a 9 months fixed term contract.

Why work for us? Our employee rewards and benefits include:

  • 23 days annual leave pro rata, plus bank holidays pro rata
  • Access to our private healthcare schemes
  • Contractual sick pay

The role

This role is an ideal route into working in information technology for the right person. Technology use is growing at a fast rate in all areas of the charity and there are always new and interesting challenges to take on to make sure the service provided to IT users is always of a high standard.

We develop new tools internally as well as working with several companies that support our development of new technology, so there is always something new happening and it can be a unique solution to our unique problem or something that we share with other organisations.

The 1st Line Service Desk role is the first point of contact for anyone with an IT issue. You will be responsible for making sure that the issue is dealt with effectively. There will be issues that you can resolve immediately and others that will need to be assigned to others, but they will all come through you.

Our facilities offer fantastic conference capabilities with excellent technology. People who are using it for the first time may need guidance in how to connect their audio and video equipment, and you will be working with the facilities team to ensure that everything is functioning ahead of the conference attendees arriving and throughout their stay.

Given the modest size of our organisation there is more to this role than IT, and you will be expected to share in duties such as staffing reception and providing support to our facilities and finance teams. These duties will include assisting with management of bookings for conference facilities by other organisations or members of the public, management of consumables stock and general administration tasks.

Job Description

About you

Attitude and an analytical mindset are more important than qualifications in this role, as we will give you plenty of opportunity to learn about the tools and technology we use. You do not need a degree to join us, good science-based GCSE and A-Levels will be enough. At a minimum should have 5 GCSE’s grade C or above, including Maths and English.

You should have experience of working with computers and be confident assembling and connecting desktop computers, laptops, and a variety of peripherals such as printers, scanners and cameras. Experience with Microsoft Windows and Office Suite is required, including installation and configuration of these.

We need a problem solver, with a desire to learn, and it’s essential that you have good interpersonal skills as you will be working with everyone in the organisation at all levels and be able to communicate well with whoever you are talking to.

Person Specification


For further information and how to apply

Please download a copy of the job description and person specification for this role from our website. To apply, please complete our online application form.

Closing date for applications: Midnight Sunday 1st November 2020.

Interview date: 10th and 12th November 2020.

Please note: if you do not hear from us by 6th November 2020, unfortunately your application has not been successful.

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