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Northumberland Wing, The Imperial Centre, Grange Road, Darlington DL1 5NQ

Tel: 01325 487 263 - Fax: 01325 489 819

Terms and conditions

Terms and conditions

Terms and conditions

1. The Great North Air Ambulance Service (GNAAS) is registered and licensed by the Gambling Commission

Licence numbers: 005215-N-304828-007 & -005215-A-313778-004

2. The weekly lottery is promoted by Grahame Pickering MBE and is administered in house at Unit 20, Northfield Way, Aycliffe Business Park, Newton Aycliffe, DL5 6EJ.  Telephone 0800 1777 035     email: lottery@greatnorthairambulance.co.uk

3. Entering the GNAAS weekly lottery does not mean you are entered into any other lottery / raffle run by GNAAS.

4. To enter the weekly lottery you must be aged 18 years and over and resident in the UK. If it is found that tickets have been purchased by a child or for a child under 18, these will be forfeited.

5. The weekly lottery is subscription based and each play (entry) costs 0.50p per draw. Payment can be made via cheque, cash / debit or credit card and direct debit. Minimum amount by Direct Debit is £2.17 per month per play. Payments must be received in advance of the draw.

6. We are required by our licence to inform our lottery members about what happens to lottery subscriptions which we hold on account for you to fund your entry into future draws, and the extent to which funds are protected in the event of insolvency. We hold funds relating to future lottery draws separate from other charity funds in designated bank accounts. In the event that the charity became insolvent these funds are not protected and there would therefore be no guarantee that funds held will be repaid. This meets the Gambling Commission’s requirements for the segregation of customer funds at the basic level of segregation. (Please see www.gamblingcommission.gov.uk/ consumers/protection_of_customer_funds.aspx for an explanation to the rating system)

7. An application for the weekly lottery may be declined for any reason at the discretion of the Charity’s lottery administrators.

8. Administrators of the GNAAS Weekly Lottery are not allowed to enter.

9. The GNAAS weekly lottery is not a ‘Get Rich’ lottery and should be seen as a genuine way to support your local Air Ambulance. The Charity would like you to participate by subscribing to an amount that you can afford. The maximum number of plays permitted per person is 20.

10. Weekly Lottery Syndicate agreements are available through the Charity’s website www.greatnorthairambulance.co.uk or post, by contacting the lottery helpdesk 0800 1777035 or email lottery@greatnorthairambulance.co.uk. There are no limits to the number of players a syndicate team may have but each player within the syndicate is limited to holding 20 plays. Syndicates have the option of selecting a team name, however, any prize due to a syndicate will only be paid to the named syndicate manager who is responsible for handing out the winnings. It is the responsibility of syndicate members to ensure contact details are updated if the nominated syndicate manager changes. Syndicate players must be aged 16 years and over.

Draws

The draws are normally completed every Wednesday. All subscribers to the weekly lottery who have paid in advance will be entered into each weekly draw they have paid for. The draw is totally automated. The system used is Donorflex by Care Data Systems which has been verified by the Centre for Advanced Software Technology (CAST) Limited, for fairness and compliance with the applicable sections of the Gambling Commission's Technical Standards.  The results of each draw are recorded.

Prizes

Each play number can only win once in a weekly draw, however, if you hold more than one play number each one has an equal chance to win a prize. Prizes are as advertised on the charity’s website. There are no alternatives to any prize won and no interest is payable. The Charity reserves the right to change the number of prizes on offer and the amounts of each prize. The Charity reserves the right to withhold payment of any prize if there is doubt as to the validity, or age, of a subscriber until such time as an investigation has been completed. Prizes will only be sent to a UK address. Any un-cashed or unclaimed prizes will be deemed as a donation to GNAAS after a period of not less than 6 months.

Winners

All winners are automatically notified by post.  Winning numbers are published on the Charity’s website and in some local and online newspapers. Prize winning cheques will only be made out to the person named as the holder of the play number. If a valid number wins a prize and the charity is subsequently informed the subscriber is deceased, any prizes won after the subscriber’s death but before we are notified by the personal representatives, will only be reissued to the deceased's personal representatives. (Supporting documentation will be required).

Cancellation of Subscription and Refunds

  • Subscribers to the lottery can cancel at any time. Please inform the Charity by ringing 0800 1777 035, or email lottery@greatnorthairambulance.co.uk, or in writing to:  The Great North Air Ambulance Lottery, Unit 20, Northfield Way, Aycliffe Business Park, Newton Aycliffe, DL5 6EJ.
  • For those who subscribe by standing order, it is your responsibility to cancel this with your bank.
  • If you subscribe by Direct Debit you have the right to cancel when you wish, at your bank. Please could you inform the Charity you have cancelled, this will stop further communication posted to you.
  • If you require a refund, 50p will be deducted from your original subscription amount for each weekly draw that has been completed and your play number was entered into.
  • If we are notified of a subscriber's death, any refund requested from unused subscriptions, will only be payable to the deceased's personal representatives from the date of receipt of notice of such subscriber's death. Supporting documentation will be required. If any next of kin would like to continue the subscription, any remaining credit and the play number could be transferred to their name on receipt of instructions of the personal representatives of the deceased. This must be requested in writing by the personal representatives and they will be given further information regarding payment methods to allow the next of kin to renew the subscription. (Proof of identity /age / supporting documentation, may be required).

Lapsed Play Numbers

If a play number’s subscription is not renewed and the remaining amount of credit is less than 0.50p, the number will not be entered into any draws until a subscription payment has been received by the Charity.

Liability

The Charity cannot accept liability for loss / theft or delays for

  • Any payments / forms / communications sent by post or email or for any delay in payments through the banking system and the Internet.
  • Any event beyond the reasonable control of the Charity

 Subscribers' Responsibility

  • It is your responsibility to ensure the contact details the Charity has confirmed with you are correct and to inform of any errors by contacting the lottery office.
  • It is your responsibility to inform the lottery office of any change of name or address. (All winning cheques and further communications will be sent to the named person at the registered address).
  • If you subscribe by standing order and you wish to cancel your subscription, it is your responsibility to cancel the standing order with your bank. (The charity does not have the authority to amend or cancel a standing order).

Data Protection

The charity does not pass on or sell any details it holds on its supporters to any third party. Data that is collected from you is used to process your entry to the charity’s lotteries, and, to inform on charity news and events in line with your communication preferences

Privacy Notice: (Please read)

The charity has in place a policy to collect communication preferences from supporters. For the weekly lottery, you can tell the charity about your communication preferences by completing the relevant section on your renewal advice letter, an extract of which is set out below:

The charity produces a regular e-newsletter to keep supporters up-to-date. Are you happy to receive this? YES/NO

From time to time, the charity may wish to contact you about its fundraising activities. Are you happy for it to do this? YES/NO

If yes, how can we contact you? Email/Phone/Post/SMS

To update your preferences at any time please inform the charity by ringing 0800 1777 035, or email lottery@greatnorthairambulance.co.uk, or in writing to:  The Great North Air Ambulance Lottery, Unit 20, Northfield Way, Aycliffe Business Park, Newton Aycliffe, DL5 6EJ.

Please be assured that we will not share or sell your data.

Suspension / Cancellation of lottery

The Charity reserves the right to decide on a suitable course of action in the event of a weekly draw/draws being cancelled or suspended in any event beyond the reasonable control of GNAAS for the failure, damage or destruction to the GNAAS computer system. This may mean that all subscriptions paid may be taken as a donation. (This would not affect your right to a refund. Please see Cancellation of Subscription and Refunds)

Complaints Procedure

Any complaints received by the GNAAS Lottery will be handled under the Charity’s Complaints Procedure. A copy of which is available upon request from the lottery office, or, can be viewed on our website www.greatnorthairambulance.co.uk

If you wish to make a complaint regarding the weekly lottery then please contact:

By telephone-01325-487263

In writing –

  • email – info@greatnorthairambulance.co.uk
  • Website – the ‘contact us’ area of the website
  • Post – Complaints and Appreciations, Great North Air Ambulance Service, The Imperial Centre, Grange Road, Darlington, DL1 5NQ.

If the issue cannot be resolved internally by the Charity, the issue will be referred to IBAS (Independent Betting and Adjudication Service)

Social Responsibility

It is GNAAS policy to maintain full compliance with the provisions of the Gambling Act 2005, as they apply to our lottery. The Act requires that operators implement measures to protect the vulnerable.

  • GNAAS is committed to informing potential subscribers on the charity’s lottery in a way that is clear and not misleading allowing them to make an informed decision on whether to subscribe.
  • Although it is recognised that the prize structure is relatively low, and that taking part is seen more as a means of supporting the charity rather than a way of making money. GNAAS is committed to operating its lottery in a socially responsible manner and the Charity is committed to protecting vulnerable groups. These include the underage, the elderly, the blind and partially sighted, excessive or problem gamblers.
  • Those subscribers who sign up for 5 numbers, or who subsequently increase their numbers held to 5 numbers or more will be sent a letter advising of the monthly or annual cost.

Self Exclusion

If you have a gambling exclusion form in place, please inform the Lottery office. If you would like a self exclusion form, please telephone 0800 1777 035 or write to The Great North Air Ambulance Lottery, Unit 20, Northfield Way, Aycliffe Business Park, Newton Aycliffe, DL5 6EJ. Self exclusion can also be done through the charity’s website. A subscriber who uses an exclusion form will not be able to participate in the Charity’s weekly lottery for a period of not less, than 6 months. 

A printed version of the rules are available on request.

GNAAS is a member of the Lotteries Council which on behalf of its members makes a financial contribution towards the Responsible Gambling Trust. If you have a problem with, or, you have concerns with, gambling please visit www.gambleaware.co.uk or contact the Gambling National Helpline on 0808 8020 133

Further support can also be found at:

www.gamcare.org.uk,         www.gamblingcommission.gov.uk  www.responsiblegamblingtrust.org.uk

The Charity reserves the right to amend or modify these terms and conditions and will publish any changes not less than 28 days in advance on the charity’s website.

The promoter’s decision is final regarding any issue with the GNAAS weekly lottery.

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